FAQs | Sabfoil

What payment methods do you accept?

You can pay for your order using PayPal, credit or debit cards (via Stripe), Klarna, Google Pay, or bank transfer.

If you are in Italy, cash on delivery is also available.

When will you ship my order?

For instant online payments (PayPal, credit/debit cards, Klarna, Google Pay, etc.), if all items are available and the order is placed before 12:00 p.m. (CET), shipment can take place on the same day; otherwise, it will be made on the next business day.

For payments by bank transfer, shipping will take place as soon as we receive confirmation of the credit from the bank.

When will I receive my order and which courier do you use?

Delivery times depend on where the order is shipped:

Italy

Standard: 24–48h (48–72h for the islands)
Express: 24h (48h for the islands)

Central & Eastern Europe (CEE)

Standard: 6–7 days*
Express: 2–4 days*

Non-CEE destinations

Standard: 10 days*
Express: 5–6 days*

We ship with reliable couriers such as UPS, DHL, FedEx, and TNT.

*Delivery times are indicative and cannot be guaranteed.

What are the shipping costs?

Shipping costs are calculated based on the destination and the type of shipping (Standard or Express).

CEE countries: Free shipping for orders over €300.
Non-CEE countries: Free shipping for orders over €1,000.

SABFOIL CLUB members enjoy special benefits: free shipping on all European orders over €19; for non-CEE orders, special rates apply and the free shipping threshold is reduced from €1,000 to €500.

How can I check the status of my order?

To check the status of your order, click on the “SUPPORT” tab in the main menu of our website and access the dedicated support portal. Once inside, open a ticket and select “Order status” as the assistance type.

If you need help accessing the support portal, please refer to the dedicated guide we have prepared for you: https://sab-group.freshdesk.com/support/solutions/articles/80000468366--helpdesk-sab-group-helpdesk-user-guide.