Payments & shipping
What payment methods do you accept?

You can pay for your order via Paypal or bank transfer.

If you are in Italy it is also possible to pay cash on delivery.

When will you ship my order?

For Paypal payments, if all the items are in stock and you place the order within the 12:00 (CET) we can ship the same day, otherwise the next working day.

For bank transfer payments, the shipment will take place as soon as we receive the payment confirmation from the bank.

When will I receive my order and which courier do you use?

The delivery time depends on where you want to receive your order:

·       Italy:

  • Standard: 24h-48h, except for the islands 48h-72h

  • Express: 24h, except for the islands 48h

·       CEE destinations:

  •   Standard: 6-7 days*

  •   Express: 2-4 days*

·       EXTRA CEE destinations:

  •   Standard: 10 days*

  • Express: 5-6 days*.

We work with vectors as UPS, DHL, Fedex and TNT.

*Delivery times are INDICATIVE and we can not guarantee them.

What are the shipping costs?

Shipping costs are calculated according to the destination and the type of shipment (Standard or Express).

To CEE countries we offer free shipping for orders over € 300,00.

To Extra-CEE countries we offer free shipping for orders over € 1.000,00.

How can I check the status of my order?

You can open a ticket by clicking on the "SUPPORT" tab on the main menu of our website https://sabfoil.com/en, access the dedicated portal and choose the "order status" assistance type.

If you need assistance on how to access the portal take a look at this guide that we have prepared for you https://sab-group.freshdesk.com/support/solutions/articles/80000468366--helpdesk-sab-group-helpdesk-user-guide.

I can not place my order. What can I do?

Due to commercial agreements we have with our exclusive Distributors, we can not ship most of our products in the following countries: Austria, Germany, Spain, Switzerland, UK and the USA.

If you are located in these countries and you need help finding an authorized Distributor/Dealer in your area, please take a look at the following link: https://sabfoil.com/en/distributors

Warranty & Returns
What is your return policy?

You can return an item within 14 days from the date of purchase. In order to make a return you will need to open a ticket on the dedicated support portal by clicking on the "SUPPORT" tab on our website. In this way you will be able to get a RETURN NUMBER, which is essential to proceed with the practice.

For more information regarding our returns policy please visit our dedicated page: Click here

What is your warranty policy?

The  warranty on SABFOIL products is valid for 24 months from the date of purchase as defined by the Directive (EU) 2019/771. SABFOIL warrants that its product are free from major defects in materials and / or workmanship.  If the customer is a company, it is required to immediately inspect the goods supplied for non-conformances in terms of quality and defects and to communicate this within 14 days of receipt of the goods by writing to the SABFOIL headquarter. Otherwise, the claim of warranty rights will not be granted unless there are proven reasons.

For more information about our Warranty Policy please visit the dedicated section: Go to the page

How can I sign up to the support portal?

To register and access our Support Portal, please follow the simple steps shown at this page: Click here

 

Tech Tips
I have M6 wings and I want to use the new fuselages M8, can I enlarge the holes?

Yes you can!

You will need:

  • 1 x Drill

  • 1 x Drill bit 8,5mm diameter to enlarge the hole

  • 1 x Conical countersink for M8 screw head. We use 16mm diameter, 8mm height, angle 90°

It is very important that the drill is on axis with the hole.

SABFOIL does not offer this type of service on already sold wings. For technical assistance, please contact your reseller or follow the instructions.

We do not recommend this type of operation on the following wings:

  • W679

  • W720-BP

Is it possible to know if one or more products are compatible with each other?

Of course!

Just click on the product of interest on our website, go to the "compatibility" tab and there you will find the list of all compatible products.

How can I decide which product is the best for me?

Take a look at the following link

You can compare up to 3 different items and choose the best option for you!

Is there a guide on how to assemble and configure the Kraken Quick Release System (Q01K)?

Of course, we recommend you to watch our complete guide on youtube at this link

Kraken Modular System
Is the Kraken Quick Release System (Q01K) included with Kraken mast and kits?

No, the item Q01K is an UPGRADE to be purchased separately. Click here to buy it!

Are the Kraken Modular System products compatible with those of the old 2021 range?

Masts and Fuselages of the old 2021 range are not compatible with the Fuselages and Masts of the Kraken Modular System range.

Front Wings and Stabilizers maintain full compatibility (with the respective T6 and T8 types) both with the Kraken Modular System and with the old 2021 Fuselages.

There is also full compatibility between all the Masts and the Fuselages of the Kraken Modular System range.

For any doubt, just click on the product of interest on our website, go to the "COMPTIBILITY" tab and there you will find the list of all compatible products.

Are the Kraken Masts supplied with Plate (P02K) and Tuttle (T03K)?

When a MAST from the Kraken Modular System range is purchased individually, it is supplied WITHOUT Plate (P02K) or Tuttle (T03K). This allows the customer to choose the configuration he prefers, as the cost of the Plate / Tuttle is removed from the price of the MAST purchased individually.

On the other hand, when a KIT Foil is purchased, the Plate or the Tuttle are INCLUDED, and supplied according to the discipline for which the KIT was designed.

Is there a guide on how to assemble and configure the Kraken Quick Release System (Q01K)?

Of course, we recommend you to watch our complete guide on youtube at this link

What are the differences between the Kraken Modular System Masts and those of the old 2021 range?

The Kraken Modular System (KMS) Masts have been completely redesigned to have a faster and more fluid profile with respect to those of the old 2021 range, while improving also resistance to bending and torsion.

The KMS Masts are also multidisciplinary, completely modular and compatible with all fuselages and KMS Plates / Tuttles (P02K / T03K), while the old 2021 range Masts were specific for certain fuselage models and had integrated plate or tuttle, and therefore much less flexible.